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Crypto Casino Complaints / Wild.io / Confiscated Winnings

Wild.io: Confiscated Winnings

None of the 8 cases has ended in the player's favour; 5 were rejected, 1 closed without a reply and 2 are still open.

8 cases on file where Wild.io voided winnings or kept a balance. Three involve bonuses.

A player from Luxembourg lost about $1,360 after cancelling a $69 bonus despite a warning pop-up.

A player from Japan had $13,378 voided after Wild.io said players from Japan may not take that bonus; the player says Japan was added to the list after the win.

In a case from Italy, the mediator found Wild.io's multi-account evidence too thin and asked it to pay €4,341. In two more, the player had used a VPN; Wild.io let one withdraw the deposit.

Two were sportsbook closures Casino.guru would not judge, and the newest, from Brazil, is still open.

What you can do

Case files in this category — click a tag to filter

Cases

2026-10-17 Wild.io: Account Blocked · amount n/a
A player from Brazil reports that Wild.io blocked their account and kept the whole balance, deposit included.
Ongoing
2026-07-21 Wild.io: Geo & VPN Disputes · $498.79
A UK national says Wild.io let them deposit and play until their balance reached about $1,034, then after KYC told them the UK is a restricted country, cut the balance back to the roughly $536 deposited and told them to withdraw that before the account was closed.
Rejected
2026-07-15 Wild.io: Account Blocked · 41 USDC
A player from Bangladesh says they turned $70 from a Wild.io points lottery and a small cashback into a $41 balance, were told to deposit before withdrawing, and were then suspended the moment they switched on a VPN to reach a game provider blocked in their country.
Rejected
2026-06-11 Wild.io: Bet Settlement · 3,500 PLN
A player from Poland says Wild.io closed their account about two weeks after they opened it and kept around 3,500 PLN in winnings.
Rejected
2026-05-22 Wild.io: Confiscated Winnings · 452 USDT
A player from Turkey says Wild.io closed their account and kept 452 USDT right after a video verification call that the casino's own compliance team had asked for.
Rejected
2026-04-28 Wild.io: Confiscated Winnings · €4,341
A player from Italy says they deposited €300 at Wild.io in January 2026, took the matching bonus, won and asked for a payout.
Abandoned
2026-04-23 Wild.io: Bonus Disputes · $1,362 (listing shows 13,860 USDT)
A player from Luxembourg deposited $681 at Wild.io with a free-spins code that produced a $69 bonus, then won big on live blackjack, including a $750 hand that paid $1,500.
Rejected
2026-04-09 Wild.io: Bonus Disputes · $13,378
A player from Japan says Wild.io voided $13,378 won with the third deposit bonus of its welcome package, a week after they passed video KYC.
Ongoing