What Happened
A player from Poland says Wild.io closed their account about two weeks after they opened it and kept around 3,500 PLN in winnings. According to the player, the account was fully verified, including a video call, no bonus was used, and the casino then stopped answering for months. The casino's email, as read by the mediator, pointed to a sportsbook rule against group betting.
How It Developed
- 2026-06-11Complaint opened with a one-line claim that winnings were taken.
- 2026-06-12The player answered the mediator's questions: no access to the account, verified, a mix of games and sports, no bonus, and attached the casino's email.
- 2026-06-19The mediator asked what the group-betting rule could refer to and for the correspondence; the player said they had no idea and emailed the messages.
- 2026-06-25The mediator closed the case: because the block followed sports bets, Casino.guru said it lacked the expertise to judge the casino's reasoning, while stressing this was not a finding against the player.
Rejected
The mediator would not judge a sports-betting closure and shut the case without asking Wild.io to respond.
What Has (and Hasn't) Helped
Nothing could be tested, because the dispute is about sports betting and Casino.guru will not rule on those. If your account was closed over a sportsbook rule, file with a service that handles betting disputes, or with the licence holder, rather than a casino mediator.