Withdrawal Issues: 236 USDT at Winna

StatusResolved

Amount236 USDT

PlayerTurkey

Opened2026-07-21

Resolution time3 days

What Happened

A player from Turkey says their first withdrawal at Winna, about 236 USDT, was still unprocessed a day after the request. The player says support told them it had gone to the finance department for review, and that a follow-up asking for a timeline went unanswered. The player asked for the payout or, failing that, the return of a 114 USDT deposit. Three days later they marked the complaint resolved.

How It Developed

2026-07-21Complaint opened less than 24 hours after the withdrawal request.
2026-07-21The mediator's automatic reply explained that payouts can take days or weeks and asked the player to wait 14 days before Casino.guru steps in.
2026-07-24The player pressed the resolved button and the case was closed.

Resolved

The player marked the case settled three days after filing; the thread does not spell out the payment.

What Helped

The player marked the case settled within the standard waiting period, though the thread does not say whether the payout arrived. Casino.guru will not act on a withdrawal until 14 days have passed, so a complaint filed on day one mostly serves as a record.

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