What Happened
A player says they deposited $199.16 at Winna, bet on sports and played Limbo, and grew the balance to $260 before asking to withdraw. After they passed KYC, the casino emailed that the winnings were void over suspicious sportsbook activity but that the $199.16 deposit could be taken out. The player says that payout then sat pending for months while chat and email went quiet.
How It Developed
- Complaint opened, asking for the approved deposit refund.
- The casino said it reviewed the case after the player got in touch, put the deposit back in the balance and turned withdrawals back on. It told the player to request the payout again.
- The mediator asked the player to confirm whether the problem was solved, or the case would close as resolved. No reply from the player appears, and the case was marked resolved.
Resolved
The casino says it put the $199.16 back in the balance and allowed a withdrawal. The player did not confirm receiving it.
What Helped
The complaint got the stuck refund moving: the casino returned the deposit to the balance soon after. When a casino says it has fixed things, request the withdrawal at once and say in the thread whether the money arrived.