What Happened
A player from Kuwait says Winna emailed them that they could no longer bet on sports but could keep playing casino games. They say they did only that and won about $3,800, but the casino then froze the winnings, saying they had placed sports bets. The player denies it and says no proof was shown and support would not review the case.
How It Developed
- Complaint opened. The player listed the casino's email, their casino-only history and support chats as evidence.
- The player said earlier withdrawals to the same wallet had passed review without any concern.
- The player said the casino had returned $255 from the same session it now called a breach, and asked why.
- The casino sent its evidence to the mediator. The player asked for a chance to answer it.
- The mediator found the casino had acted within its terms and closed the case.
Rejected
The mediator found the casino acted within its terms, and the $3,800 stayed withheld.
What Has (and Hasn't) Helped
The mediator sided with the casino after seeing evidence that is not public. If a casino blocks part of your account, keep that email and stay well away from anything it could count as the banned activity.