What Happened
A player from Indiana says a winning bet on Winna was recorded as a loss and, more than 20 hours later, still hadn't been paid. According to the player, the game pays 1.4x for hitting three numbers and the bet was $40.96; the listing puts the amount at $85. They say they had contacted the casino many times with no result.
How It Developed
- 2026-06-26Complaint opened; the mediator checked the payout rule and asked for the stake per number, the support contact, and the round's client seed, server seed and nonce.
- 2026-06-26The player confirmed the 1.4x rule and the $40.96 bet, and said support had not helped.
- 2026-07-03The mediator asked again for the seeds and nonce and for the support correspondence.
- 2026-07-17After a 7-day extension passed in silence, the complaint was closed. It can be reopened.
Abandoned
The player stopped responding before sending the round's seeds and nonce. It can be reopened.
What Helped
The case stalled on the provably-fair data. To dispute a single round at a crypto casino, you need the client seed, server seed and nonce for that round, plus your support chat; the mediator cannot check the result without them.