What Happened
A player from Germany says Winz banned their account during a review of a €1,200 withdrawal, after they had sent ID, a bank statement and a selfie. The player admits the crypto deposits came from a wallet already used with another account, because their brother sent the coins for them. They say the winnings came from slots with no bonus.
How It Developed
- 2026-09-28The mediator asked about the games played, any document problems and bonuses.
- 2026-09-28The player said they played one slot game, used no bonus, and that their brother had made the crypto deposits from a shared wallet.
- 2026-10-02The mediator said players must deposit only from their own wallets, and that passing ID checks later does not fix how the account was funded. The complaint was rejected.
Rejected
The mediator sided with Winz because the deposits came from a wallet that was not the player's own.
What Has (and Hasn't) Helped
Nothing could be done once the player confirmed someone else's wallet had funded the account. Only deposit from a wallet or bank account that is yours alone, even if a relative helps you buy the crypto.