What Happened
A player from Morocco says Winz.io held a withdrawal for two days, then cancelled it, closed the account for good and kept a 248 USDT balance, citing its anti-fraud rule on strategies for unfair winnings. The player says they deposited 124 USDT, took a sports welcome bonus, placed two bets, one with bonus money that lost and one with cash that won, and passed full identity checks including a selfie with a handwritten note. Winz.io told the mediator it had evidence and shared it privately; the mediator sided with the casino.
How It Developed
- 2026-06-22Complaint opened; the player asked the casino to show the mediator direct proof, arguing shared IPs or similar bets are not enough.
- 2026-06-23The mediator asked about the bonus, the games, the betting pattern and KYC; the player described the welcome offer and two bets.
- 2026-07-01The player forwarded the email exchange with support, which they say gave no explanation.
- 2026-07-07A resolver took over and invited Winz.io to comment.
- 2026-07-10The casino said the closure followed its anti-fraud policy and sent its proof to Casino.guru privately. The mediator reviewed it, agreed with the casino and rejected the complaint without disclosing the evidence.
Rejected
The mediator accepted Winz.io's confidential anti-fraud evidence; the 248 USDT balance stayed with the casino.
What Has (and Hasn't) Helped
Nothing helped the player: the decision rested on evidence they were not allowed to see. When a casino invokes an anti-fraud clause, the mediator will usually accept confidential proof, so the realistic goal is a refund of the deposit rather than the winnings. Here even that was not raised.