CoinCasino: Bonus Disputes

5 cases on file about CoinCasino bonuses. In four, CoinCasino removed winnings or a whole balance during a bonus, in three of them over bets above the maximum.

The mediator agreed in one: a player who took a 50% bonus on €120 had bet above the limit, and the mediator said a deposit that had been played through can't count as confiscated.

A player from Brazil says two payouts requested before they turned on free spins were pulled as well; they marked the case resolved without saying what changed. Two other players stopped replying before their cases were tested.

In the fifth, CoinCasino withheld about 3,050 USDT in weekly cashback after closing the account for the player's own safety.

• Read the maximum bet before your first spin, or decline the bonus.
• Keep timestamps of each withdrawal request and of when you turned on a bonus.
• Screenshot your balance history and save chat logs when winnings are deducted.
• Ask in writing what happens to cashback you have already earned if the casino closes your account.