Thunderpick: Confiscated Winnings

Two cases on file where Thunderpick closed an account and kept the balance. In 2022, a player from Mongolia says $12,000 was seized after Thunderpick called them a professional player and said they broke its registration rules.

In 2024, a player says they won about $9,000 with crypto, withdrew $400 and sent KYC and a selfie with a dated note.

About two weeks later the account was closed for good with $8,725 kept, citing terms 5.1 and 15.1, which the player denies breaking. Thunderpick didn't reply on the page in either case.

• Ask what you did that breaks each rule a casino cites, not just the rule number.
• Check that your account details match your ID when you sign up.
• Send the mediator your full account history.