What Happened
A player who used crypto at Thunderpick says they won about $9,000 there and withdrew $400. The casino then asked for KYC, and later for a selfie holding a note with the date and site name; the player says they sent both right away. About two weeks later an email said the account was closed for good and the funds kept, citing terms 5.1 and 15.1, which the player denies breaking.
How It Developed
- After the KYC and selfie, the casino emailed that the account was closed and the balance seized.
- The player says asking for details only brought back the same two rule numbers.
- Complaint opened, claiming $8,725 and warning other players.
- AskGamblers asked Thunderpick for an update and warned that silence would mean closing the case as unresolved. No reply appears, and the complaint is listed as Unresolved.
Unresolved
Thunderpick did not answer the mediator. The player says $8,725 is still held after the closure.
What Has (and Hasn't) Helped
Nothing worked: Thunderpick never gave its side on the page. When a casino cites rule numbers only, ask what you did that breaks each one, and send the mediator your full account history.