What Happened
A player says Thunderpick seized $12,000 from their account on 5 October and never returned it. According to the player, the casino called them a professional player and said they had broken its registration rules. The player says the sum is life-changing in Mongolia and asks how to get it back.
How It Developed
- The player says the casino seized the balance and described them as a professional player.
- Complaint opened: the player says the reason given was a breach of registration rules.
- AskGamblers asked Thunderpick for an update and warned that silence would mean closing the case as unresolved.
- Thunderpick did not reply on the page, and the complaint is listed as Unresolved.
Unresolved
Thunderpick did not answer the mediator. The player says $12,000 was seized over a registration-rule breach.
What Has (and Hasn't) Helped
Nothing worked: Thunderpick never gave its side on the page. If a casino says you broke its sign-up rules, ask which rule and what it found, and check that your account details match your ID.