BC.Game: Self-Exclusion Failures

9 cases on file about gambling harm and BC.Game's limit and exclusion tools. In six, players say they asked to be shut out or set limits, and BC.Game let them keep playing or didn't act.

Mediators wanted dated proof: one player could no longer show the chats, and in another the mediator found no proof the player had named a gambling problem before opening new accounts.

One player's 24-hour cooldowns worked as designed, but the account reopened after each one. In a 2025 case, emails and chat went unanswered while the in-account button worked at once; BC.Game never answered the mediator.

Two players who sent deposits to a closed account by mistake say the money came back.

• Use the permanent self-exclusion option in your account, not a cooldown, and screenshot the confirmation.
• Name the gambling problem in plain words when you ask to be excluded, and keep a dated copy.
• Screenshot your limit settings and any losses after them, with times, and report each one to support.
• Withdraw your balance before you self-exclude, or ask in writing how it will be handled.