What Happened
A player from Pakistan says BC.Game blocked their account after they won on the crash game and tried to withdraw. They say the casino blamed a breach of its bonus rules, though they never took a bonus and only played with money they paid in themselves. They asked for help getting their deposited money back; the complaint lists 10,000 PKR.
How It Developed
- 2025-08-31The mediator asked how long the player had been with the casino, how they learned of the block, what they played and whether a bonus was used.
- 2025-09-08The mediator noted that the casino's message in the player's screenshot cited only its general terms, not bonus rules. The player forwarded the email exchange.
- 2025-09-22A resolver asked BC.Game to explain why it blocked the account and kept the winnings.
- 2025-09-29No reply came, so the casino was given 7 more days.
- 2025-10-06BC.Game never answered. The case was closed as unresolved, and the player was pointed to the casino's licensing body in Anjouan.
Unresolved
BC.Game never answered the mediator, and the player's account stays blocked.
What Has (and Hasn't) Helped
Nothing worked, because BC.Game never replied to the mediator. The step left is a complaint to the regulator linked from the licence badge at the bottom of the casino's site.