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Crypto Casino Complaints / BC.Game / Account Blocked

BC.Game: Account Blocked

1 of 27 cases ended in the player's favour; 13 were rejected, 5 closed without a reply, 2 ended unresolved, 2 ended with the money kept and 4 are still open.

27 cases on file where BC.Game blocked, locked or restricted an account with money inside.

The most common reason was a linked or second account: in 7 cases, a shared phone, a relative's deposit or an earlier account came to light, and the mediator sided with BC.Game.

Three more were closed without a look because the block was more than a year old. BC.Game never answered the mediator in two cases from Pakistan, both about crash-game winnings.

In a 2024 case, the mediator found its proof of banned techniques too weak, but the account stayed locked with more than $10,000 inside.

Four are still open, including about $97,000 held while BC.Game waits for a game provider's report; the casino says no fraud has been established.

In the newest, a player from Mexico says they were logged out mid-game and blocked while a 300-peso payout was pending.

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Case files in this category — click a tag to filter

Cases

2026-10-23 BC.Game: Account Blocked · 500 MXN (listed as $300)
A player from Mexico says they deposited 100 pesos at BC.Game on 6 October 2026 and grew it to over 500.
Ongoing
2026-10-15 BC.Game: Confiscated Winnings · about $10,000 (player's estimate)
A player from Germany says that on 12 August 2026 a huge deposit of 5 billion ONE tokens, which they never sent, landed in their BC.Game account after a flaw on the Harmony blockchain was exploited.
Ongoing
2026-10-10 BC.Game: KYC & Verification · $230
A player from Israel says BC.Game banned their account while they were trying to cash out $230 won after a deposit.
Ongoing
2026-10-06 BC.Game: Withdrawal Issues · about $97,000 (USDT)
A player from India says BC.Game cancelled their withdrawal and switched off cashouts while it reviewed the account, which holds about $97,000 in USDT.
Ongoing
2026-09-25 BC.Game: Confiscated Winnings · 600,000 INR
A KYC-verified player says BC.Game locked their account for good and held the balance, saying they broke its rule against multiple accounts.
Rejected
2026-09-16 BC.Game: Confiscated Winnings · Mex$5,000
A player from Mexico says BC.Game permanently locked their account for promotional abuse because they and their wife, who also has an account, share a home IP address.
Rejected
2026-09-15 BC.Game: Confiscated Winnings · $38,500
A player from Indiana says they won around $50,000 at BC.Game in August 2026 and were immediately put through an advanced KYC check that support described in contradictory ways, with each upload refused for vague reasons.
Abandoned
2026-09-10 BC.Game: Account Blocked · 77,000 INR
A player from India says BC.Game shut everything on their account at once: deposits, withdrawals, betting and even the KYC upload.
Abandoned
2026-09-10 BC.Game: Confiscated Winnings · Mex$300
A player from Mexico says BC.Game verified her, let her deposit for several days and even paid a small withdrawal, then locked her out the moment she finished the playthrough on ten free spins and asked for 100 MXN.
Rejected
2026-08-27 BC.Game: Confiscated Winnings · Mex$1,000
A player from Mexico says BC.Game's system blocked her for running several accounts the instant she asked to withdraw 1,000 MXN won from a free prize-wheel credit.
Rejected
2026-08-23 BC.Game: Account Blocked · $3,655
A player says they won $3,655 at BC.Game, and the account became temporarily unavailable as soon as they asked to withdraw.
Rejected
2026-08-11 BC.Game: Account Blocked · 4,065,000 NGN
A player from Nigeria says BC.Game's rules allow six verification attempts, yet after their very first attempt failed the casino shut them out of further verification and would not release about 4,065,000 NGN.
Rejected
2026-08-11 BC.Game: Confiscated Winnings · 17 SOL
A player from the Philippines says they turned a 0.664 SOL deposit into 17 SOL, worth about $2,529 at the time, on a slot at BC.Game.
Rejected
2026-08-09 BC.Game: Account Blocked · 364 MXN
A player from Mexico says BC.Game permanently blocked their account and will not return what they deposited.
Abandoned
2026-07-11 BC.Game: Confiscated Winnings · 52,000 USDT
A player from Jordan says BC.Game restricted her fully verified account after twelve days of play, right when she asked to cash out 20,000 USDT and to tip 10,000 USDT across to her husband's account.
Rejected
2026-06-23 BC.Game: Account Blocked · 500,000 ARS
A player from Argentina says they asked BC.Game to lock their account after someone broke into it, then spent weeks and seven rounds of emails trying to get it back.
Rejected
2026-06-22 BC.Game: Account Blocked · 4,824 USDT
A player from Turkey says BC.Game closed their account with 4,824 USDT inside, all won on Crash and Dice over a couple of days.
Rejected
2026-05-29 BC.Game: Account Blocked · 850 USDT
A player from Turkey could not log in to BC.Game because the one-time codes stopped arriving by email.
Resolved
2026-05-25 BC.Game: Account Blocked · 297,000 INR
A player from India says BC.Game locked their account about two years ago with winnings from crash games still inside, listed as 297,000 INR.
Rejected
2026-05-19 BC.Game: Account Blocked · 61,000 INR
A player from India says BC.Game restricted their verified account after they grew a balance from about 2 USDT to roughly 620 USDT and tried to withdraw.
Rejected