What Happened
A player from India says BC.Game restricted their verified account after they grew a balance from about 2 USDT to roughly 620 USDT and tried to withdraw. During the complaint the player admitted that relatives have their own BC.Game accounts, that they share devices and a network, that they had logged into relatives' accounts, and that they linked their KYC to another account after a relative's verification failed. The player believed the casino's own account-linking feature made this allowed. The casino's reply was private.
How It Developed
- 2026-05-19Complaint opened; the player asked for a review and a reason.
- 2026-05-24Asked about household accounts, the player said relatives use BC.Game and may have logged in on their phone, and asked at least for the 622 USDT balance.
- 2026-06-10The mediator pointed out that the player had first said both accounts were theirs, then that the second belonged to a relative. The player clarified it was a relative's.
- 2026-06-24The mediator asked for proof that support had said family members may share a device, warning the case could be rejected without it. The player sent a help article on linking KYC across accounts.
- 2026-07-01The mediator closed the case: the article covers one person's own accounts, not relatives sharing logins, and using another person's account breaks the multiple-account rule, which lets the casino hold funds.
Rejected
The player admitted using relatives' accounts on a shared device and linking KYC after a failed check; the roughly 620 USDT stays held.
What Has (and Hasn't) Helped
Nothing. The KYC-link feature is for one person's own accounts; using it to get past a relative's failed check, and logging into each other's accounts, counts as multi-accounting. Keep every account on its own device and never log into a family member's account.