What Happened
A KYC-verified player says BC.Game locked their account for good and held the balance, saying they broke its rule against multiple accounts. The player denied running more than one account and asked for proof. Later they explained that they share a room with friends, and that one friend used the player's phone and bank account to pay into his own BC.Game account.
How It Developed
- 2026-09-25Complaint opened. The player denied having several accounts and asked the casino to show what tied them to another one.
- 2026-09-28Asked about others on the same network, the player said they sometimes shared a phone hotspot with roommates but had only one account.
- 2026-10-02Asked directly, the player confirmed a friend had logged into his own account on the player's phone and paid in from the player's bank. They said they never used a VPN.
- 2026-10-08The mediator rejected the complaint: a shared device and payment method gave the casino fair grounds for its concern, and paying from someone else's account is generally not allowed.
Rejected
The mediator found that a shared phone and bank account gave BC.Game reasonable grounds to treat the accounts as linked.
What Has (and Hasn't) Helped
Nothing. The player's own answers decided the case. Don't let anyone use your phone or bank account at a casino where you play, even for their own account, because to the casino it looks like one person running two.