What Happened
A player from Pakistan says BC.Game locked their account for good and kept a balance of about 45,200 PKR. The opening message is private; Casino.guru's summary says the player denies any banned activity and found support's answers unhelpful. The player told the mediator most of the money came from a crash game after finishing a bonus's wagering, and that the account was verified.
How It Developed
- 2025-09-09Complaint opened. The mediator asked about the games played, verification and bonus use.
- 2025-09-23The player emailed their messages with the casino to the mediator, after a week's delay while the first mediator was away.
- 2025-09-29A resolver took over and asked BC.Game to explain the closure.
- 2025-10-06No reply came, so the casino got 7 more days.
- 2025-10-13Closed unresolved because the casino never answered. The mediator suggested a complaint to the Anjouan licensing authority through the badge on the casino's website.
Unresolved
BC.Game never answered the mediator, so no reason for the closure was ever given.
What Has (and Hasn't) Helped
File a complaint with the casino's licensing authority in Anjouan, using the license badge at the bottom of the site. BC.Game never answered the mediator, so that was the only route left.