What Happened
A player from Nigeria says BC.Game's rules allow six verification attempts, yet after their very first attempt failed the casino shut them out of further verification and would not release about 4,065,000 NGN. They say the money came from Plinko and sports bets with no bonus, and that they had been chasing it since March 2025. The casino was not asked to reply.
How It Developed
- 2026-08-11Complaint opened against BC.Game's Nigerian site over winnings locked since March 2025.
- 2026-08-12The mediator asked when the block happened, which documents were sent, what games were played and whether a bonus was used; the player answered the same day and attached their records.
- 2026-08-19The mediator rejected the complaint: the problem was more than six months old, so Casino.guru treats it as a cold case it cannot investigate.
Rejected
Rejected as a cold case — the block dated from March 2025, so the mediator did not look into the 4,065,000 NGN or the verification limit.
What Has (and Hasn't) Helped
Nothing was tested. The lesson is timing: complain within six months of the block. This player waited about seventeen months, and the mediator closed the case on age alone without asking the casino anything.