What Happened
A player from Trinidad and Tobago says a slot hit on 19 August 2026 took their BC.Game balance to about 9,000 USDT, and every cashout they tried was cancelled by support while a KYC check was started. They passed the check but say support could not tell them how long the review would take or give a ticket number.
How It Developed
- 2026-08-20Complaint opened the day after the win, with chat logs attached.
- 2026-08-21The mediator said payouts can take days or weeks, asked the player to wait 14 days, and offered to step in after that.
- 2026-08-21The player replied that the withdrawal option was now switched off and that agents kept escalating without any timeline.
- 2026-08-24The player pressed the resolved button and the mediator closed the case as resolved.
Resolved
The player marked the complaint resolved four days after opening it; the thread does not show that the 9,000 USDT was actually paid.
What Helped
The player closed the case as resolved within days, before the mediator contacted the casino, but never said what changed. Keep your chat logs and wait the 14 days the mediator asks for, because those logs are the first thing requested if a KYC review drags on.