What Happened
A player from Mexico says BC.Game permanently locked their account for promotional abuse because they and their wife, who also has an account, share a home IP address. The player says both accounts were verified with separate IDs. The player asked for their 5,000 MXN winnings, or at least the deposits, back.
How It Developed
- 2026-09-16Complaint opened; the first post is private.
- 2026-09-17The mediator asked whether the two accounts had shared a device or a payment method.
- 2026-09-17The player answered that the wife had logged in from his phone when hers lagged, and that one 200 MXN deposit came from her bank account.
- 2026-09-24The mediator rejected the complaint: one household, one device and one payment method across two accounts is what casinos treat as duplicate accounts, and BC.Game's rules void deposits from a third party.
Rejected
The player confirmed a shared phone and a deposit from the spouse's bank account, so the mediator would not challenge the voided 5,000 MXN.
What Has (and Hasn't) Helped
Nothing, and the casino was never asked to respond. The player's own honest answers decided it. Two people in one home can each have an account, but keep separate phones and never top up each other's balance; a single shared deposit is enough to void winnings.