What Happened
A player from Jordan says BC.Game restricted her fully verified account after twelve days of play, right when she asked to cash out 20,000 USDT and to tip 10,000 USDT across to her husband's account. She says the balance, about 37,000 USDT plus staked assets, came from her own deposits with no bonus, and she turned down a $500 refund offer. The casino's position, relayed by the mediator, was that the account broke its multiple-account and self-referral rules.
How It Developed
- 2026-07-11Complaint opened; the first post is private.
- 2026-07-13The mediator asked when the block happened, whether a bonus was used, whether the $500 was accepted, and for the email exchange with the casino's recovery team.
- 2026-07-14The player answered that KYC had been passed, no bonus was involved, the $500 was refused, and emailed the full correspondence.
- 2026-07-20The mediator reviewed the logs and the casino's findings: the account was opened through the husband's referral link, used on his phone, and used for an attempted transfer to his account. It closed the case as rejected.
Rejected
The mediator accepted that the referral link, shared phone and transfers to the husband's account broke the one-account rules, so about 52,000 USDT stays confiscated.
What Has (and Hasn't) Helped
Nothing could undo the three links the casino found: a signup via a family member's referral code, logins from his phone, and an attempted tip between the two accounts. The mediator said casinos do not have to prove collusion once those overlaps exist. Keep separate devices and never move money between household accounts if you both play at the same site.