Account Blocked: 400 USDT at Betcoin.ag

StatusRejected

Amount400 USDT

PlayerAlbania

Opened2026-05-26

Resolution time7 days

What Happened

A player from Albania says they had used Betcoin.ag for months without trouble, passed KYC long ago and withdrawn several times. Then a 400 USDC withdrawal did not arrive and, on logging in, they found the account blocked with a note to contact support, which did not answer two emails. The balance came from sports betting, including a bet on a team chasing the title with two games left. Betcoin.ag never posted. The mediator closed the case without judging it, saying Casino.guru cannot assess sports-betting blocks.

How It Developed

2026-05-26Complaint opened a few days after the account was blocked.
2026-05-27The player confirmed earlier payouts, completed KYC, no bonus, and that the winnings came from sports bets they considered ordinary.
2026-06-02The mediator closed the complaint: a block after sports-only play usually reflects something the bookmaker found, which Casino.guru cannot evaluate. It said this was not a finding that the complaint was unjustified.

Rejected

Closed without a verdict because Casino.guru does not assess sports-betting blocks; Betcoin.ag was never asked, and the player says the 400 USDT is still blocked.

What Has (and Hasn't) Helped

Nothing, and the casino was never asked. For a sportsbook block, Casino.guru steps aside; take the account history and the bet slips to the licensing regulator instead.

Same issue, other cases

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