What Happened
A player from Brazil says a 100 USDT deposit at BetFury did not show up, and that when they chased support they were cut off from live chat, the Telegram group and staff direct messages while their emails were read but not answered. BetFury replied that the deposit needed manual processing and had been credited as soon as support looked at it, and that the player lost access to support channels because of abusive messages to staff, not because of the deposit. The player confirmed the money had arrived.
How It Developed
- 2026-06-08Complaint opened in a very angry tone about an uncredited 100 USDT deposit and being blocked from support.
- 2026-06-09The mediator asked when the deposit was made, whether the right network was used and for the transaction hash.
- 2026-06-10BetFury answered that the deposit had already been credited by hand and explained the support restrictions as a response to offensive language.
- 2026-06-14The player confirmed the deposit issue was solved, while continuing to insult the casino.
- 2026-06-19The mediator closed the case as settled and asked both sides to keep communication respectful.
Rejected
Closed as unjustified because BetFury had already credited the 100 USDT by hand; the support bans were put down to the player's abuse.
What Has (and Hasn't) Helped
The deposit was fixed by the casino's own manual check before the mediator did anything. For a crypto deposit that does not land, give support the transaction hash and the network and wait for a manual credit. Insulting staff got this player locked out of every support channel, which only made the wait longer.