What Happened
A player from India says two deposits to BetFury, of 2,500 and 1,000 rupees, never reached their gaming balance, and support only said it would ask the payment provider. BetFury answered in the thread that the provider had found the money never entered its system, and told the player to check for a reversal or file a refund request with their bank. The player replied that their statements show no refund and that pushing the dispute to the banking regulator was not realistic.
How It Developed
- Complaint opened. The mediator asked for the payment method, any earlier deposit trouble and the correspondence.
- BetFury posted that its provider never received the funds and listed the steps for a bank refund.
- The player said bank statements sent to the casino show no reversal and that these were their only two deposits.
- The mediator noted the screenshot amounts did not match the complaint, explained that only the bank and provider can trace it, and left the case open for a month.
- The player did not report back; after a 7-day extension the complaint was closed. It can be reopened.
Abandoned
BetFury said the money never reached its provider; the player stopped responding while the bank trace was pending. It can be reopened.
What Helped
When the casino's provider says the money never arrived, the mediator sends you back to your bank; the casino is not asked to credit it. Open a dispute with the bank for the exact amounts and dates, and make sure the screenshots you post match the deposits you are complaining about.