What Happened
A player says a 50,000 PHP deposit paid with a GCash QR code never showed up in their BC.Game balance, even two days later. When the casino wanted a photo and a video showing the payment went through, the player says they sent both. According to the player, support only sent copied replies, and the appeal ticket for the deposit ran out.
How It Developed
- Complaint opened with proof of the payment, account details blacked out.
- The player said they would request the item support had pointed to and post an update.
- Asked for news, the player said casino support kept saying the money had been sent to the receiving account.
- The mediator asked BC.Game for an update and warned that silence would close the case unresolved. No reply from the casino appears on the page.
Unresolved
BC.Game did not answer the mediator on the page, and nothing shows the 50,000 PHP was ever credited.
What Has (and Hasn't) Helped
Nothing moved the casino here. For a missing deposit, get written proof from your payment app or bank that the money reached the casino's receiving account. That is the document a casino or mediator can actually act on.