Deposit Issues: R$15,000 at BetFury

StatusOngoing

AmountR$15,000

PlayerBrazil

Opened2026-10-22

Resolution timeopen

What Happened

A player from Brazil says a 15,000 real deposit to BetFury never reached their balance, and that twelve days later nobody could tell them where the money was. According to the player, their VIP manager asked for a bank statement, which they sent along with the receipt, and support kept asking for more time. They want the money credited or returned.

How It Developed

2026-10-22Complaint opened after twelve days without the deposit being credited.
2026-10-23The mediator advised asking the payment provider to trace the transfer, warned that this can take about a month, and left the case open for that long.

Ongoing

The mediator has asked the player to start a trace with the payment provider and will wait about a month.

What Has (and Hasn't) Helped

Too early to say. The mediator's standard route for a missing deposit is a trace by the payment provider, because the casino usually cannot act until that finishes. Keep the receipt and the statement ready.

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