Withdrawal Issues: dispute at BitStarz

StatusOngoing

Amount—

PlayerUnited States (Washington)

Opened2026-10-16

Resolution timeopen

What Happened

A player from Washington says a BitStarz crypto withdrawal never reached their wallet. They say they gathered the blockchain details for the transfer, but the problem still wasn't fixed. The amount and the date of the payout are not given in the public posts.

How It Developed

2026-10-16Complaint opened.
2026-10-16The mediator explained that payouts can take days or weeks and that players should usually wait 14 days. It asked when the withdrawal was made and whether earlier ones had worked.
Waiting for the player to answer.

Ongoing

The mediator is waiting for the player to give the withdrawal date and their payout history.

What Has (and Hasn't) Helped

Nothing yet. For a crypto payout that never shows up, ask the casino for the record of the transfer it sent, and check it on a blockchain explorer against your wallet address and network.

Same issue, other cases

Related Cases

2026-04-30 BitStarz: KYC & Verification · $11,347
A player from Austria says BitStarz cancelled three withdrawal attempts in December 2025, suspended the account and, after accepting a passport, address proof, bank statement and ID selfie, demanded two more items: a photo next to a street sign near their home and an ID selfie with a newspaper carrying the casino's name and the date. Rejected 2026-05-14 BitStarz: KYC & Verification · €16,000
A player from Ireland says that after earlier payouts of around 10,000 euros went through, a fresh win of about 16,000 euros triggered extra checks at BitStarz, including a photo of themselves next to their street sign. Rejected 2026-06-22 BitStarz: KYC & Verification · $500
A player from Algeria says BitStarz would not verify their account after a first win of about $500, so the withdrawal stayed blocked. Abandoned 2018-05-15 FortuneJack: Withdrawal Issues · 1.68 BTC
A player from Norway says their first FortuneJack withdrawal was paid, but the next one was stopped for security reasons with no explanation. Unresolved