What Happened
A player from Japan says a $2,373 withdrawal at BSpin had been pending for weeks. According to the player, they sent all requested KYC documents on 2 June 2026, the casino confirmed receipt and passed them to another department, and since then support has only said the review is ongoing with no timeframe, even though an agent had said it usually takes a few days.
How It Developed
- 2026-06-23Complaint opened asking what is blocking the payout, whether the documents were approved and when a decision would come.
- 2026-06-24The mediator asked which documents were sent and when; the player said everything went in on 2 June and nothing had been rejected or flagged.
- 2026-07-01The mediator asked for the documents and the support correspondence by email.
- 2026-07-15No reply after a seven-day extension; the complaint was closed. It can be reopened.
Abandoned
The player stopped responding before sending the documents and chats the mediator asked for. It can be reopened.
What Helped
The case stalled at the paperwork stage before the casino was asked anything. If your documents have sat unreviewed for weeks, send the mediator the uploads and the dated chats as soon as they ask; that is what gets a resolver assigned.