Account Blocked: $300 at Cloudbet

What Happened

A player from Mexico says Cloudbet restricted their account on 10 April and held a balance of about $300. The casino said a betting integrity review was under way and could last up to six months. The player says they only bet on regular sports markets, and that support sent the same automatic answer every time.

How It Developed

• 2026-04-10Cloudbet restricted the account and said its betting integrity review could run for up to six months.
• Complaint opened. The player asked for a senior manager to finish the review and release the money, and said they had also written to the Curaçao regulator.
• The mediator asked the player to confirm whether the money had arrived.
• The player then reported that Cloudbet had emailed that the original deposits could be taken out, but three accounts were stuck: one payout had been pending for more than 30 hours, one would not accept an amount, and one could not log in. They asked for the case to stay open.
• The player said the funds from all the accounts had reached their crypto wallet. Their main account was kept, the extra accounts were shut for good, and the player accepted that. The mediator closed the case as resolved.

What Helped