What Happened
A player from Croatia says they turned a deposit of about 0.2 BTC into about 0.92 BTC at Cloudbet, then could not log in when they tried to withdraw. They say the casino kept them waiting by email for about three weeks, froze the account and then stopped answering. They asked for help getting the money back.
How It Developed
- Complaint opened about the frozen account and the 0.92 BTC balance.
- In later posts the player said emails still went unanswered and a password reset did not let them back in.
- The player said live chat told them the account was under a security review and a supervisor would reply by email, but no email came.
- The mediator reopened the complaint at the player's request to try once more. It is marked unresolved, and no casino reply appears on the page.
Unresolved
The casino never replied on the page, and the player says the 0.92 BTC is still locked.
What Has (and Hasn't) Helped
Nothing worked: the casino never replied on the page, even after the case was reopened. Ask live chat to put any review in writing, with a reference number, so you have something concrete to show a mediator or regulator.