What Happened
A player from Nigeria says CoinCasino locked their account and accused them of fraud right after a 100 dollar withdrawal, even though the account had just been verified. They say they did nothing wrong, that the account was one or two months old, that the balance came from sports betting with no bonus, and that the only document sent was a national ID number by email.
How It Developed
- 2026-09-04Complaint opened.
- 2026-09-07The mediator asked how long the account existed, how the block was discovered, which documents were requested and which products were played.
- 2026-09-07The player answered: a month or two, found out at login, national ID sent by email, sports betting only, no bonus.
- 2026-09-14The mediator closed the case, saying it cannot fairly judge a block that follows sports betting alone and that this is not a finding against the player.
Rejected
The mediator declined to judge a sports-betting block and closed the case without a decision; the balance stays locked.
What Has (and Hasn't) Helped
No ruling was made. A sportsbook-only account block is outside what Casino.guru will assess, so a bettor should take the dispute to the casino's licence holder or a sports-betting complaints body. CoinCasino never posted its side.