What Happened
A player from Poland says a CoinCasino withdrawal of about 5,267 USDT was still pending more than 64 hours after their first try on 13 June 2026. There was no transaction ID and no expected payout time. The player says they wrote to support over 100 times and always heard that the request was under internal review. They say the delays began only after a big win.
How It Developed
- 2026-06-13The player first asked to withdraw about 5,267 USDT. The requests stayed pending with no transaction ID.
- Complaint opened. The player asked for a clear reason for the hold and for the money to be sent.
- CoinCasino said checks with its payment provider had held up the payment, that the payout was approved on the 16th, and that the player already had it. It apologised for the wait.
- The mediator asked the player to confirm. The player said the problem was solved, and the case was closed as resolved.
Resolved
CoinCasino said the payout was approved on the 16th, and the player confirmed the problem was solved.
What Helped
The complaint got a direct answer within days: the casino explained the hold and confirmed the payout. If a crypto withdrawal shows no transaction ID after a few days, ask in writing for the reason and a date, and keep every chat.