What Happened
A player from Germany says CoinCasino rejected two withdrawal attempts from a balance of about 7,158 TRX on 6 June 2026, within hours of emailing and telling them in chat that their ID check had passed. After the rejections, they say, the account flipped back to unverified and asked for the same documents again, while live chat gave only stock answers. Deposits, they note, had all gone through instantly.
How It Developed
- 2026-06-06Complaint opened the same day. The mediator gave the standard advice to wait 14 days, since payouts are often held up by unfinished KYC or queue volume.
- 2026-06-20The mediator asked whether the money had arrived. There was no answer.
- 2026-06-27A 7-day extension was added with a warning the case would be closed.
- 2026-07-04The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player went quiet after the 14-day waiting period and never said whether the 7,158 TRX was paid. It can be reopened.
What Helped
Filing on day one meant the mediator simply asked for two weeks' patience, and the player never came back. Either the money arrived or they gave up; the thread does not say. Redo the ID check if it resets, keep the confirmation email, and return to the complaint after 14 days if still unpaid.