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Crypto Casino Complaints / CoinCasino / Withdrawal Issues

CoinCasino: Withdrawal Issues

3 of 8 cases ended in the player's favour; 4 closed without a reply and 1 ended unresolved.

8 cases on file where a CoinCasino payout stalled. Two crypto payouts, of 2,000 and 5,267 USDT, sat pending with no transaction ID and were marked resolved within days; in the larger one, CoinCasino explained the hold and confirmed the payment.

Four others closed after the player stopped replying, three of them during address or ID checks. A player from Brazil says two payouts were pulled when they turned on free spins; they marked the case resolved without saying what changed.

In the last, CoinCasino paid $1,049 in Bitcoin after closing an account, but the player says a winning NFL bet was left out.

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Cases

2026-08-25 CoinCasino: KYC & Verification · 2,000 USDT
A player from Georgia says they deposited about 270 USDT at CoinCasino, won around 2,000 USDT, passed the ID check, and then had a bank statement turned down as proof of address with no reason given. Abandoned 2026-08-21 CoinCasino: KYC & Verification · 5,000 BRL
A player from Brazil says CoinCasino rejected the same electricity bill as proof of address again and again, each time with a different reason: that it was a screenshot, the wrong file type, or that they were not logged in. Abandoned 2026-07-27 CoinCasino: Confiscated Winnings · 6,790 BRL
A player from Brazil says they deposited about 701 BRL at CoinCasino, won with real money and queued two withdrawals, 3,500 and 3,290 BRL, before activating a free-spins bonus a minute later. Resolved 2026-06-16 CoinCasino: Withdrawal Issues · 5,267 USDT
A player from Poland says a CoinCasino withdrawal of about 5,267 USDT was still pending more than 64 hours after their first try on 13 June 2026. Resolved 2026-06-14 CoinCasino: Withdrawal Issues · 2,000 USDT
A player from Poland says a 2,000 USDT withdrawal from CoinCasino had been pending for more than a day with no transaction hash, while support only said the case was with another department. Resolved 2026-06-06 CoinCasino: Withdrawal Issues · 7,158 TRX
A player from Germany says CoinCasino rejected two withdrawal attempts from a balance of about 7,158 TRX on 6 June 2026, within hours of emailing and telling them in chat that their ID check had passed. Abandoned 2026-05-09 CoinCasino: Withdrawal Issues · 362 USDT
A player from Australia reported a withdrawal of about 362 USDT from CoinCasino that had not arrived. Abandoned 2025-10-29 CoinCasino: Withdrawal Issues · C$1,250
A US player, who says they only used CoinCasino while visiting British Columbia, asked to withdraw about C$600 in Bitcoin and was asked for ID, then address proof. Unresolved