What Happened
A player from Australia reported a withdrawal of about 362 USDT from CoinCasino that had not arrived. The complaint itself is private, so the details are not public. The player asked for a casino representative to join the thread.
How It Developed
- Complaint opened (private). The mediator asked the player to wait 14 days, as payouts can be held up by KYC or a backlog.
- The player asked for CoinCasino to come to the thread; no representative was invited at that stage.
- After the waiting period the mediator asked for an update, then extended the deadline by a week.
- The complaint was closed for lack of response. It can be reopened.
Abandoned
The player stopped responding after the 14-day waiting period; the details are private.
What Helped
Nothing was tested. Casino.guru does not contact the casino about a late payout until 14 days have passed; the player did not come back after that point.