What Happened
A player says a withdrawal sat for a long time and was then cancelled, with no reason given when they asked. A second request waited several days and was cancelled too. Each time, support said the matter had been passed on, and nothing followed; $300 was left in the account.
How It Developed
- Complaint opened, asking for help getting the $300 back.
- The player added that the account now showed as blocked, though they had placed only a few bets.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved.
- No casino reply appears, and the complaint is listed as unresolved.
Unresolved
The casino never answered the mediator, and the page shows no sign the $300 was paid.
What Has (and Hasn't) Helped
Nothing on the page got the money paid. After a cancelled withdrawal, ask for the reason in writing before you request again; this player says a second cancellation was followed by a block.