What Happened
A player says they played casino games and placed high-stakes sports bets for a few months before the casino suddenly closed their account. A pending withdrawal of about 13,000 TRX never arrived, and more money was left in the balance. Support promised an answer by email that never came, and the player says no reason for the closure was ever given.
How It Developed
- Complaint opened with photos of the active withdrawals. The player said the site now reports that the account does not exist.
- The player put their other funds at about $10,000 but said they weren't sure of the figure.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved.
- No casino reply appears, and the complaint is listed as unresolved.
Unresolved
The casino never answered the mediator, and the page shows no sign the withdrawal or the balance was paid.
What Has (and Hasn't) Helped
Nothing on the page got the account reopened. Screenshot your balance and pending withdrawals now and then, as this player did; once an account is closed, you may not be able to log in to collect proof.