What Happened
A player says they played without trouble and made several withdrawals. Their third withdrawal was cancelled, and when they asked why, they were logged out. When they logged back in, a notice said the account was blocked over rule breaches; the player says they broke no rule and were never told which one.
How It Developed
- The mediator asked for the amount in dispute, and the player said about $200 was left in the account.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved.
- The complaint was later reopened at the player's request so the mediator could try again.
- No casino reply appears, and the complaint is listed as unresolved.
Unresolved
The casino gave no reply even after the complaint was reopened, and the page shows no sign the $200 was returned.
What Has (and Hasn't) Helped
Reopening the complaint gave it a second try, but the casino still did not respond on the page. If you are blocked for unnamed violations, ask the casino in writing to name the rule and show its evidence.