What Happened
A player from Finland says Cryptoboss removed 1,382,557.59 roubles from their balance a day after they finished wagering a no-deposit VIP bonus. According to the player, the bonus showed as fully wagered, the blocked-by-bonus figure dropped to zero and VIP points started counting, so they treated the balance as real money and played it up to about 1.58 million. The casino, they say, then applied the bonus's 200,000 rouble maximum cashout about 15 hours later. The mediator is checking the bonus terms.
How It Developed
- 2026-10-06Complaint opened. The player asked the mediator to request the session logs and argued a casino cannot fix a software fault with a player's winnings.
- 2026-10-08The mediator asked when wagering was completed, what the balance was then, for the casino's explanation and terms, and whether any deposits were made before the confiscation. The player sent the material by email.
- 2026-10-15The resolver was away, so the deadline moved back a week.
- 2026-10-21The mediator asked whether the player had lost the rest of the balance after cancelling withdrawals totalling 130,000 roubles, and whether they had been told the cap would apply until a withdrawal was actually processed.
- 2026-10-22The player replied; the post is waiting for moderation.
Ongoing
The mediator is asking whether the 200,000 rouble cap applied until a payout was processed; the casino has not been invited yet.
What Has (and Hasn't) Helped
Nothing decided yet. The case turns on one question the mediator has already asked: did the bonus terms say the maximum cashout stays in force until a withdrawal is completed? Read that clause before playing on after a bonus clears.