Crypto Casino Complaints / Cryptoboss
Cryptoboss: The Complaint Record
2 cases on file · $0 in dispute
We have 2 cases on file for Cryptoboss, both from Casino.guru, opened in October 2024 and October 2026.
In the older case, a player from Russia says Cryptoboss kept about €2,200 in bonus winnings after a video call, citing multiple accounts, which she denies. Cryptoboss never answered the mediator, asked for the case to be reopened, then went quiet again.
In the newer case, still open, a player from Finland says Cryptoboss removed about 1.38 million roubles a day after a no-deposit bonus was fully wagered, by applying the bonus's 200,000-rouble cashout cap. The mediator is checking the bonus terms.
In short: both cases are about winnings removed after a bonus, and neither shows the money returned.
The Bad News in the Cases
- Never explained a multiple-account claim to the mediator, even after asking to reopen the case
- Applied a bonus cashout cap after the bonus showed as fully wagered, the player says
Why 5.2 — "Below average"
- 1 case has a final result: it ended unresolved.
- 1 open case doesn't count yet.
By issue category
Complaint Categories
Bonus Disputes→Confiscated Winnings→KYC & Verification→All case files
Cases on Record
Cryptoboss: Bonus Disputes · 1,382,557.59 RUBA player from Finland says Cryptoboss removed 1,382,557.59 roubles from their balance a day after they finished wagering a no-deposit VIP bonus. Ongoing Cryptoboss: Confiscated Winnings · €2,200
A player from Russia says that on her first visit to Cryptoboss she made two $50 deposits in TRX, took large deposit bonuses, hit 3,000 euros on a slot and finished the 45x wagering with about 2,200 euros left. Unresolved