Account Blocked: $400 at Cryptorino

StatusUnresolved

Amount$400

Player—

Opened2024-12-22

Resolution time—

What Happened

A player says they deposited €50 and, after a few winning bets, had a balance of $400. When they asked to withdraw, the account was blocked, and logging in only showed a notice to contact support. The player emailed on 8 December 2024 to ask why and says no answer had come by 22 December.

How It Developed

Complaint opened, asking for a proper explanation and access to the funds.
The mediator asked the casino for an update and warned that silence would close the case as unresolved.
No casino reply appears, and the complaint is listed as unresolved.

Unresolved

The casino never answered the mediator, and the page shows no sign the $400 was paid or the block explained.

What Has (and Hasn't) Helped

Nothing on the page got a reply from the casino. If an account is blocked right after a cashout request, email support asking which rule you are said to have broken, and take it to a mediator if two weeks pass with no answer.

Same issue, other cases

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