Withdrawal Issues: $50 at Cryptorino

StatusUnresolved

Amount$50

Player—

Opened2024-10-23

Resolution time—

What Happened

A player says live chat told them before they signed up that withdrawals are reviewed within 15 minutes. After a deposit and a few bets, they asked to withdraw $50 the same day, and the request went under review. Support said it didn't know why and that the review had no time limit, so it could take days, months or even years.

How It Developed

The player asked which rule allows a payout to be held. They say no written answer came.
Complaint opened. The mediator asked the casino for an update and warned that silence would close the case as unresolved.
No casino reply appears, and the complaint is listed as unresolved.

Unresolved

The casino never answered the mediator, and the page shows no sign the $50 was paid.

What Has (and Hasn't) Helped

Nothing on the page got the $50 released. Check the payout time in the terms, or get it by email, before you deposit; a promise made in chat is hard to hold a casino to later.

Same issue, other cases

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