KYC & Verification: €110 at Cryptorino

StatusUnresolved

Amount€110

Player—

Opened2024-12-15

Resolution time—

What Happened

A player says they deposited crypto, then tried to withdraw about €110 and the payout was refused. Three days later, an email asked for KYC documents and said the account would be closed. The player says they sent the documents on 28 November and heard nothing back despite repeated reminders.

How It Developed

Complaint opened. The player said they had followed all of the casino's conditions.
The mediator asked the casino for an update and warned that silence would close the case as unresolved.
No casino reply appears, and the complaint is listed as unresolved.

Unresolved

The casino never answered the mediator, and the page shows no sign the €110 was paid.

What Has (and Hasn't) Helped

Nothing on the page got a response. If a casino asks for KYC and threatens closure in the same email, send the documents, keep proof of the date, and ask in writing what happens to your balance if the account is closed.

Same issue, other cases

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