Crypto Casino Complaints / Cryptorino
Cryptorino: The Complaint Record
12 cases on file · $0 in dispute
We have 12 cases on file for Cryptorino, from AskGamblers and Casino.guru, opened between 2024 and August 2026. One was filed on both sites.
Most start with a withdrawal. Players say the payout was held with no reason, or the account was blocked right after the request and a KYC demand followed. In three cases, Cryptorino let the player take out only their deposits and kept the winnings, citing unfair play or sportsbook rules it didn't name. The largest claim is a balance of about $255,000 from slot wins.
In 11 of the 12 cases, Cryptorino never answered the mediator. In the one exception, it said it refunded a 280 USDT deposit that failed its screening, though the player never confirmed getting it.
In short: the cases on file show Cryptorino not taking part in mediation, so its side of most disputes is not on the page.
The Good News in the Cases
- Answered the mediator quickly in one case and said it had refunded a 280 USDT deposit
The Bad News in the Cases
- Never answered the mediator in 11 of the 12 cases
- Blocked accounts right after a withdrawal request in several cases
- Let players take out only their deposits and kept the winnings, in three cases
- Asked for KYC only after a withdrawal request in several cases
Why 3.1 — "Low"
- 12 cases have a final result: 1 ended with the player paid, and 11 ended unresolved.
- When the player was paid, it took about 24 days (middle of the range).
By issue category
Complaint Categories
Account Blocked→Bet Settlement→Confiscated Winnings→Deposit Issues→KYC & Verification→Withdrawal Issues→All case files
Cases on Record
Cryptorino: Deposit Issues · 280 USDTA player from Nigeria says a 280 USDT crypto deposit to Cryptorino confirmed on the blockchain but was not credited because it failed the casino's transaction screening. Resolved Cryptorino: Confiscated Winnings · €200,000 (player cites a $255,000 balance)
A player from Italy says a VIP manager at Cryptorino kept sending bonuses by email, and after their biggest ever deposit of about $20,000 a few slot spins took the balance past $100,000, later reaching about $255,000. Unresolved Cryptorino: Confiscated Winnings · €140
A player says several deposits and withdrawals went fine until a winning bet slip brought in about €140 in profit. Unresolved Cryptorino: Confiscated Winnings · 90,000 NOK
A player says the casino emailed to say it had kept their balance and closed the account for breaking its sportsbook rules, without naming the rule. Unresolved Cryptorino: Deposit Issues · $1,472.37
A player says two deposits sent through Revolut reached the casino wallet linked to their account but were never added to their balance. Unresolved Cryptorino: Account Blocked · 5,000 USDT
A player says they chose the casino because it advertised play without KYC, and made more than 30 deposits and withdrawals with no trouble. Unresolved Cryptorino: Account Blocked · 1,400 USDT
A player from Spain says they deposited 1,000 USDT at Cryptorino, bet on tennis, and withdrew 400 USDT without trouble. Unresolved Cryptorino: KYC & Verification · $1,150
A player says they deposited $450 on 17 March, won about $1,000 and asked to withdraw $800. Unresolved Cryptorino: Account Blocked · $400
A player says they deposited €50 and, after a few winning bets, had a balance of $400. Unresolved Cryptorino: KYC & Verification · €110
A player says they deposited crypto, then tried to withdraw about €110 and the payout was refused. Unresolved Cryptorino: Withdrawal Issues · 1,141 USDT
A player says they made three deposits of 300, 300 and 310 USDT and then asked to withdraw 1,141 USDT. Unresolved Cryptorino: Withdrawal Issues · $50
A player says live chat told them before they signed up that withdrawals are reviewed within 15 minutes. Unresolved