What Happened
A player says they deposited $450 on 17 March, won about $1,000 and asked to withdraw $800. Right after that request, the casino blocked the account and asked them to verify their identity. The player says they sent every document the next day but never heard whether they were accepted.
How It Developed
- Complaint opened, asking for help to withdraw about $1,150. The player said most reviews of the casino they had read were about verification.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved.
- No casino reply appears, and the complaint is listed as unresolved.
Unresolved
The casino never answered the mediator, and the page shows no sign the $1,150 was paid or the account unblocked.
What Has (and Hasn't) Helped
Nothing on the page got the check finished. When an account is blocked for KYC, ask the casino to confirm in writing that your documents arrived and how long the review takes, and keep copies of everything you sent.