What Happened
A player from New Zealand says Duelbits withheld a $4,000 prize for finishing first in a wagering race. The player says the casino linked them to another account through a shared crypto wallet service and accused them of fraud, which they deny. Duelbits later said the prize was voided under its rules on promotion abuse.
How It Developed
- Complaint opened. The player said they had joined many such races on other sites without trouble and had opted in to this one normally.
- Duelbits said the account was under review and sent its evidence to the mediator privately by email.
- The mediator asked whether the player joined through a friend's referral link or an affiliate deal, since self-referral can break the rules. The player said it was a plain friend referral.
- After months of slow replies, Duelbits said its decision was final: promotion winnings can be voided for abuse, and no deposits were held.
- The mediator said Duelbits never gave enough specific evidence to check its reasons, and closed the case as unresolved.
Confiscated
The mediator could not get enough evidence from Duelbits to back its decision, and the casino kept the $4,000 prize.
What Helped
Nothing recovered the prize. Being open about how you signed up still helps: a friend's referral link is usually fine, but a link tied to an affiliate deal can count as self-referral.