Crypto Casino Complaints / Duelbits
Duelbits: The Complaint Record
14 cases on file · $0 in dispute
We have 14 cases on file for Duelbits, 10 from AskGamblers and 4 from Casino.guru, filed between 2023 and August 2026.
Most start at a withdrawal. In 7, the payout stalled behind an ID check: players describe checks that failed with an error, manual reviews that dragged on, and, for a withdrawal of about $253,000, more than 30 documents sent with no reply. In 4 more, players say Duelbits closed the account or removed winnings without a clear reason, from $409 to nearly $35,000.
Duelbits has mostly stayed out of mediation. In 12 cases it gave no reply on the page. In a wagering-race case it sent evidence privately, but the mediator found it too thin to check, and Duelbits kept the $4,000 prize. In the newest case, the mediator reached Duelbits outside the thread and is waiting for its evidence.
In one case, a player later reported a €30,113 balance settled, but the thread doesn't show how. The short version: when a Duelbits withdrawal stalled in these cases, the mediator had little to work with, because the casino mostly didn't reply.
The Bad News in the Cases
- Gave no reply on the page in 12 of the 14 cases
- 7 withdrawals stalled behind ID checks, one of about $253,000
- In 4 cases, players say it closed the account or removed winnings without a clear reason
- Kept a $4,000 race prize after the mediator found its evidence too thin to check
Why 2.8 — "Low"
- 13 cases have a final result: 1 ended with the player paid, and 12 ended unresolved or with the money kept.
- When the player was paid, it took about 89 days (middle of the range).
- 1 open case doesn't count yet.
By issue category
Complaint Categories
Account Blocked→Bonus Disputes→Confiscated Winnings→KYC & Verification→Withdrawal Issues→All case files
Cases on Record
Duelbits: Confiscated Winnings · about $35,000A player from Quebec says Duelbits banned their account two days after a win of nearly $35,000 on Taptrading, one of the casino's own games. Ongoing Duelbits: Withdrawal Issues · $4,391
A player from Alabama says a $4,391 Duelbits withdrawal requested on 18 April 2026 sat pending for more than a month. Unresolved Duelbits: Withdrawal Issues · €30,113
A player from Finland says they won 47,964 EUR at Duelbits on 22 April 2026 after depositing about 7,500 EUR. Resolved Duelbits: Confiscated Winnings · $4,000
A player from New Zealand says Duelbits withheld a $4,000 prize for finishing first in a wagering race. Confiscated Duelbits: Withdrawal Issues · $11,203
A new player says they won a string of blackjack hands at Duelbits on 17 March 2025, stopped, and asked to withdraw $11,203. Unresolved Duelbits: KYC & Verification · $934
A player says they deposited, won and lost some bets and ended with $934. Unresolved Duelbits: Account Blocked · about $15,000
A player says they joined Duelbits on 23 July 2024, deposited about $17,000 in total and withdrew about $2,000. Unresolved Duelbits: Withdrawal Issues · $250,000
A player says they made three deposits at Duelbits on 14 and 15 June 2024 and, early on 15 June, asked to withdraw about $253,000. Unresolved Duelbits: Confiscated Winnings · $5,719
A player says they first played at Duelbits on 30 March 2024, placed several bets and won a large amount. Unresolved Duelbits: Withdrawal Issues · $1,100
A player says they opened a Duelbits account, deposited $200 and won some sports bets. Unresolved Duelbits: KYC & Verification · $192.71
A player says they asked Duelbits for a withdrawal within two days of depositing, expecting it to be quick. Unresolved Duelbits: Account Blocked · $409
A player says they joined Duelbits on 23 July 2023, deposited in USDT and placed a few bets. Unresolved Duelbits: Withdrawal Issues · $500
A player says they had used the Duelbits sportsbook for a few days without trouble when an email said a promotion was off-limits to them and the account was now limited. Unresolved Duelbits: Bonus Disputes · $1,000
A player says they entered a Duelbits prediction giveaway worth $1,000 and posted their picks on 28 May 2023, about four minutes before the matches began, with all three right. Unresolved