What Happened
A player says they first played at Duelbits on 30 March 2024, placed several bets and won a large amount. The casino then took the winnings away and closed the account, the player says, without naming any rule. When they asked why, they got no clear answer. The disputed sum is $5,719.
How It Developed
- 2024-03-30The player says they placed their first bets at Duelbits and won.
- Complaint opened: the player says the casino removed the winnings and gave no reason.
- AskGamblers asked the player to confirm the disputed total, and the player put it at $5,719.
- AskGamblers asked Duelbits for an update and warned that silence would mean closing the case as unresolved. No reply from the casino appears, and the complaint is listed as Unresolved.
Unresolved
Duelbits did not answer the mediator. The player says $5,719 in winnings is still held.
What Has (and Hasn't) Helped
Nothing worked: Duelbits never answered on the page. If winnings vanish after a first-day win, ask the casino in writing which rule it used, and save your bet history before the account is closed.