What Happened
A player from India says they deposited $100 at FortuneJack for a promo that gave a free $20 bet chip, turned it and some free spins into a balance of about 147 USDT on roulette, and were then asked to verify. According to the player, the account was locked hours later and an email said all funds were kept because many players from their region had done the same thing. The player later reported that the $102 deposit was returned, while the $47 of bonus winnings was kept and the account stayed blocked.
How It Developed
- 2026-06-13Complaint opened. The mediator asked for the promo link, which games were played and how, and whether anyone in the household also had an account.
- 2026-06-20The player said the deposit had come back but the bonus winnings had not, that they live alone, and that they mainly wanted to know what rule they broke.
- 2026-06-26The mediator asked whether the player wished to continue and, if so, for the promo link and the casino emails.
- 2026-07-10After a 7-day extension went unanswered, the complaint was closed because the player stopped responding.
Abandoned
The player stopped responding; they had said FortuneJack refunded the $102 deposit but kept about $47 of bonus winnings.
What Helped
By the player's account the deposit came back without the mediator's help; the bonus winnings were never argued over because the player dropped the case. If a casino voids promo winnings over group play, ask it in writing which clause applies and send that reply plus the promo terms to the mediator; that is the material the case stalled on.